Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days, Monday through Friday, excluding major US holidays. Orders placed after 2:00 PM EST begin processing the next business day. A shipping confirmation with tracking information is emailed once your order has shipped.

Domestic Shipping — United States

We ship to all 50 US states, including Alaska and Hawaii. We currently do not ship to US territories, APO/FPO addresses or P.O. boxes.

Continental US deliveries typically arrive within 3–5 business days. Alaska, Hawaii and remote areas may take 5–7 business days.

International Shipping

We currently ship to Canada, the United Kingdom, Australia, Germany, France, Japan and South Korea. For another destination, contact shangduo493435626@gmail.com and we will try to accommodate your order.

International rates are calculated at checkout. Delivery estimates may change due to customs clearance, local carrier handling or unforeseen delays.

Customs, Duties and Taxes

Import duties, taxes and customs fees imposed by the destination country are the buyer’s responsibility and are not included in product or shipping prices. Pawlova is not responsible for customs delays.

Shipping Restrictions

• US territories, including Guam, American Samoa, Northern Mariana Islands and US Virgin Islands
• APO/FPO/DPO military addresses
• P.O. boxes
• Countries subject to US trade sanctions

Lost, Damaged or Stolen Packages

Pawlova is not liable for packages confirmed delivered to the checkout address. If tracking shows delivery but the parcel is missing, check with neighbors and the local carrier first. For a package without delivery confirmation after a reasonable period, email shangduo493435626@gmail.com so a carrier claim can be initiated.

Incorrect shipping address

Review your address before purchase. Contact support immediately if it is incorrect. Once shipped, the address cannot be changed, and Pawlova is not responsible for delivery to an address entered incorrectly.

Order Tracking

Your shipping confirmation email includes the tracking number and carrier link. You may also view order status from your customer account.

For returns, Pawlova offers a 30-Day Happy Pet Guarantee. Read the separate Return & Refund Policy for eligibility.