No, we care about animals and do not use real leather. All our accessories are made of vegan eco-leather.
Please use a damp cloth and your hands to gently hand-wash it.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Waterproof fabric and sturdy buckles - perfect for any weather!
This pooch pouch has been a wonderful addition to our walking routine. it’s incredibly convenient to have all the essentials in one place. there’s ample space for treats, poop bags, my phone, and keys. the material is sturdy and handles all types of weather. the adjustable strap fits comfortably and keeps the pouch secure around my waist. the design is both practical and stylish. the built-in dispenser for poop bags is so handy, making it quick and easy to clean up after my dog. i love how organized it keeps me, and my dog appreciates the easy access to treats. this pouch has definitely made our walks more enjoyable and efficient. highly recommend it to any dog owner looking for a convenient and stylish way to carry their essentials.
i'm really enjoying using this pouch during our walks. So convenient having separate compartments for different items.
This bum bag has made our daily walk routine so much simpler! Love how easy it is to adjust as well.
meh
I'm extremely impressed by this pooch pouch! Its robust construction assures me that my investment will last for years to come. Furthermore, its design features like adjustable straps make our outdoor ventures more enjoyable as they provide comfort without compromising style or functionality.